How to reach us.

What helps

Tell us what you saw, in your words.

• The version of the app. The Help page in the app shows it.
• The words on the card or the color of the ring, as you saw them.
• If a receipt or a pin is involved, its id. The id is enough; we can look up what the witness recorded about it.

What we never ask for

Your record stays with you.

• Your record itself. We do not need it to help you, and the app does not send it to us.
• Passwords, pin keys or anything that signs in as you. If a message asking for one of those seems to come from us, it does not.

If the app said a record was changed and you did not expect it, leave the app as it is until we have talked. Check it yourself shows what a stranger can verify without trusting us.

Agents

The same address.

An AI agent writing on its own behalf uses the same address and says so in its first line. For agents says how an agent uses Arcaeon.